All the manufacturers represented by The Brace Shop, Inc. and its affiliated websites provide the highest quality products available and want to insure that our customers are completely satisfied. To insure complete satisfaction, the manufacturers will repair or replace, at their election, any product if it is proven defective because of materials or workmanship.

All warranties are the responsibility of the manufacturers.

Our return & exchange policies are applicable to all items ordered from the Brace Shop whether shipped from our warehouse or directly from the manufacturer.  If the product is shipped by the manufacturer, they are an agent acting on The Brace Shops behalf and their return & exchange policies are considered null and void.

You may return most items sold by The Brace Shop, Inc. and its affiliated websites within 30 days of purchase for a refund minus a restocking fee of 15%.  The Brace Shop, Inc. will pay all shipping costs if the item delivered to you was a result of our error.

We cannot guarantee the sizing of an item.  The sizing indicated on our websites come directly from the manufacturer recommended sizing.  Please make sure the sizing is correct before ordering your brace.

PLEASE NOTE THAT WE ARE UNABLE TO EXCHANGE ITEMS THAT HAVE BEEN DAMAGED, WORN OR DIRTY DUE TO USE). 

Certain items sold at the Brace Shop and its affiliated websites are non-returnable.  A non-returnable item is one that cannot be returned due to health or hygiene reasons.  These items may include foot related products, compression shorts, hernia belts, maternity products and custom made braces.  Please note the Non-Returnable warning on the product page before purchasing.

We cannot accept returns of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any item that is not in its original condition, is damaged, or is missing parts.
• Any item that is missing the appropriate instruction manuals.
• Any item missing the original packaging material.
• Any product that has been used in any shape or form.

Customers wishing to return an item for credit must contact our office within 30 days after purchase of merchandise to obtain a refund minus the appropriate shipping charges and restocking fee.  Any item returned after 30 days from purchase without the consent of The Brace Shop shall be returned to the customer at the customer's expense or subject to a 25% restocking fee. The Brace Shop reserves the right to change these terms without notice. 

A customer MUST OBTAIN A RETURN AUTHORIZATION NUMBER from our office before returning any item.  Any product returned to our warehouse without this number shall be returned to the customer at the customers expense or be subject to a 25% restocking fee.

If you have purchased the wrong size brace, and would like to exchange it for a different size, please contact us by email, instant message or by phone and upon our authorization, return it to our main office.

All shipping charges are the responsibility of the customer, unless it is determined to be our error.

Shipping exchanged braces is normally via  ground or US mail.  Customers can pay for faster shipping if requested. We suggest that when you receive your brace, try it on inside your house to see if it fits properly. If it is too large or too small, contact us and place the brace back in its original box. All shipping charges are the responsibility of the customer. There is a 15% restocking fee applied to every product returned for credit. There are no exceptions. This does not apply to exchanges or a defective item. Only one exchange is allowed per order.  If more than one exchange is requested, the customer is responsible for all shipping costs.  Please speak with one of our customer service representatives for more details at 888-876-3668.

*If the brace has been worn down or dirty, we cannot accept it!
*If a brace is returned to us without a return authorization, it will be returned to the customer at the customers expense or subject to a 25% restocking fee.
*If a brace is returned to the manufacturer without our authorization, it may not be credited properly to your account and/or the brace will be returned at the customers expense or subject to a 25% restocking fee.
If you have a question about returns, please email us at: admin@braceshops.com